Every day, brokers send insurers a pile of submissions.
A business wants cover. Here's the application, the claims history, the list of buildings. Please quote.
An underwriter can only read so many. In specialty insurance, the ones that wait too long go to someone else.
"For Lexington in particular, speed drives growth," AIG's CEO Peter Zaffino said last November. Lexington is AIG's specialty insurer.
THE FIRST STEP
AIG built a tool called AIG Assist. It takes in each submission, pulls out the data and gets it in front of an underwriter faster.
In one line of business, cover for private and not-for-profit companies, AIG says it now processes 100% of the submissions that fit.
By the end of 2025, Lexington had taken in more than 370,000 submissions, up 26% in a year. AIG's target for 2030 is 500,000.
"We're seeing a massive shift in our ability to process a significant submission flow way beyond our expectations without additional human capital resources," Zaffino said in February. "That has been the biggest surprise."
WHAT IT DID TO THE NUMBERS
In Lexington's middle-market property business, underwriters now quote 30% more submissions.
Time to quote is down 55%. Business bound is up about 40%.
Next, AIG is testing a team of agents, built with Anthropic and Palantir. One takes in the submission and pulls out the data. One checks the risk against the guidelines. One benchmarks the price. One pulls it all together for the underwriter.
WHAT CHANGED FOR THE PEOPLE
AIG has a new CEO now, Eric Andersen. In August, an analyst asked him about AI and headcount.
"The strategy for us on the deployment of AI is not to have less colleagues," he said. It's "to have our colleagues become more efficient and work with more clients."
The underwriter is still there. Less time sorting, more time deciding.
WHAT I SEE
That first agent, the one that reads what comes in and pulls out the data, is the part we build at Docsumo.
Most teams buy it as a cost project. Fewer hours of typing.
AIG's numbers point somewhere else. The bigger prize is the work you already receive and never get to. Nobody has to find a new customer for that. It's already in the inbox.
ONE ASK
Roughly what share of the requests your team receives never get a proper look?
Reply with a number. A guess is fine.
Rushabh