Humans Behind Automation

every submission gets read

AIG let AI read the insurance requests its underwriters never got to. Its new CEO says the point isn't fewer people.

15 hrs ago • Rushabh Sheth

225

the 45 jobs that came back

Australia's biggest bank swapped a call-centre team for a voice bot. A month later it said sorry.

Nov 6 • Rushabh Sheth

221

5

October 2026

the last 20%

One of America's biggest mortgage lenders lets AI read most of its paperwork. A person still checks the rest.

Oct 30 • Rushabh Sheth

209

1

seven agents, one human

Allianz built seven AI agents to settle storm claims. None of them is allowed to approve the payout.

Oct 24 • Rushabh Sheth

130

2

1

struggling to create jobs

The CEO of Southeast Asia's biggest bank said it out loud. 20 months later, here's what DBS actually did.

Oct 16 • Rushabh Sheth

224

97 emails nobody read

A trading firm lost $460 million in 45 minutes. The warning was in their inbox at 8:01 a.m.

Oct 9 • Rushabh Sheth

171

i went quiet for 10 months

13 issues, 30,000 inboxes. Here's what I'm changing.

Oct 2 • Rushabh Sheth

114

November 2025

losing 47k each month

66bn invoice problem.

Nov 28, 2025 • Rushabh Sheth

7

I got an invoice… via photo of a fax😂

66 BILLION INVOICE PROBLEM

Nov 21, 2025 • Rushabh Sheth

13

you the spreadsheet person?

you have to see this screenshot

Nov 13, 2025 • Rushabh Sheth

7

ctrl c. ctrl v?

pls tell me this is what you spend most of your time doing

Nov 7, 2025

7

1

October 2025

wtf is this email

Last Tuesday, I got an email from Bikram, my co-founder.

Oct 31, 2025 • Rushabh Sheth

20